This is an error code list explaining various common error codes that may appear while using the RTR-500GSM Settings Utility
If an error code appears that is not in the list below it may mean that there is a serious problem with the RTR-500GSM unit.
Please make a note of the error code that appears and contact the distributor from which you purchased the product.
| Error Code: | Problem | Probable Cause and Solution |
|---|---|---|
| 10003 | The battery level in the RTR-500GSM is low. | Replace with a new battery or connect to an external power source. |
| 30004 | The PIN lock setting for the SIM card failed. | Enter the correct PIN number. (See: I don't know my PIN number, what should I do?) |
| 30005 | The PIN unlock for the SIM card failed. | |
| 30006 | The SIM Card is locked by your PUK number. | Enter the correct PUK number and unlock the card. |
| 30007 | The SIM card is not being recognized. | See RTR-500GSM Settings Utility a message appears saying that "This SIM card cannot be recognized", what should I do? |
| 30008 | The SIM card is locked by your PIN number. | Run the "Initial Settings Wizard" again. |
| 30010 | Your PIN number is incorrect. | Enter the correct PIN number. (See: I don't know my PIN number, what should I do?) |
| 30011 | Your PUK number is incorrect. | Enter the correct PUK number. (See: I don't know my PUK (PIN Unlock Key) number, what should I do?) |
| 30013 | A cell phone signal can not be found. | Please make settings in an area where a cell phone signal can be received. |
| 30014 | The cell phone packet communication function is not working properly. | Please check the GPRS settings (See: I don't understand how to make the GPRS settings (APN, User ID and Password, what should I do?) |
| 30015 | Cannot login to the FTP server | Please check the settings in the [FTP Settings] Menu. If there are no problems with the settings, please contact your net service provider or the administrator for your FTP server. |
| 30016 | FTP communication failed | |
| 30017 | ||
| 30021 | When sending e-mail, there was an POP before SMTP authentication failure. | Please check the settings in the [E-mail Settings] Menu. If there are no problems with the settings, please contact your net service provider or the administrator for your mail server. |
| 30022 | When sending e-mail there was an SMTP authentication failure. | |
| 30024 | E-mail failed to be sent. | |
| 30025 | ||
| 30028 | Cannot connect to the SMS service (SIM Card trouble) | The SIM card is not compatible with RTR-500GSM and cannot be used. For details contact your cell phone company or the place where you purchased the SIM card. (See: Can I use any type of SIM card?) |
| 30029 | Cannot connect to SMS service. | The cell phone line may be busy. Please wait and try to send the SMS again. |
| 30030 | Failed to send SMS | |
| 30031 | ||
| 30090 | RTR-500GSM is busy. | The RTR-500GSM is busy with another process. Please wait and try again. |
| 40001 | Wireless communication is busy. | Another wireless communication session is being processed. Please wait and try again. |
| 40004 | Wireless Communication Failure | Change the position(s) of the Base Unit, Repeater(s), and /or the Remote Unit(s) and try again. (See: Notes and Precautions for Installing Wireless Communication Devices) |
| 40005 | ||
| 40006 | ||
| 50001 | No response from the Remote Unit (during Optical Communication) | Make sure that the Remote Unit is face down and that the optical communication areas are aligned properly. |
| 60001 | GPS Sensor Communication Failure | Check to make sure that the GPS sensor is properly connected. |