FAQs

Please select from the main topics below.

About the Device
T&D WebStorage Service
Troubleshooting

Throughout the FAQs, the TR-71wf, TR-72wf and TR-72wf-H are referred to by their series name, "TR-7wf Series". The TR-71nw, TR-72nw and TR-72nw-H are similarly referred to as the "TR-7nw Series". In general any of these products may simply be called "the device" or "the data logger".

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About the Device

How can the device be used to access data?

The device can be used in any of the following three ways:

With our Cloud Service
With Mobile Devices (TR-7wf Series only)
With PC

Depending on how you want to use the device, it is necessary to prepare certain environments for use.

1. For use with Cloud Storage

Required Preparation

An operating environment in which the device can be connected to the Internet.
An active account with T&D WebStorage Service
A web browser or T&D Thermo
T&D Graph

By installing T&D Data Server, it is possible to change the recorded data auto-upload destination from T&D WebStorage Server to the intranet or your own server, where you can view the uploaded data.

2. For use with Mobile Devices (TR-7wf Series only)

Required Preparation

A mobile device with wireless LAN communication capabilities
T&D Thermo
T&D Graph

3. For use with PC

Required Preparation

Windows PC (USB cable connection)
TR-7wf/nw for Windows
T&D Graph

T&D Thermo

This application is for use with mobile devices. When using T&D Thermo with the TR-7wf Series, it is possible to make all settings, recording start and data downloading operations directly from the mobile device. The downloaded data can be viewed in graph form on the mobile device or can be sent by attaching the data file to an e-mail.
In the case of the TR-7nw Series, T&D Thermo can be used to view data on the mobile device via T&D WebStorage Service.

TR-7wf/nw for Windows

This software enables all settings, recording start and data downloading operations to be carried out from a PC. Simply connect the device to a PC using a USB cable.

TR-7wf/nw for Windows : HOME >Support
http://www.tandd.com/redirect/software/tr-7wf_nw_for_windows

T&D Graph

This versatile graph software allows the user to view and analyze data without worrying about the number of data files or the location of the saved data. The user can also specify search conditions, as well as, enter comments before saving data. This program is necessary if you wish to download data from our WebStorage Service.

T&D Graph : HOME >Support
http://www.tandd.com/redirect/software/tandd_graph

T&D Data Server

This is a server application which can receive and store recorded data uploaded automatically from the device. This can be used when you wish to auto upload recorded data to a server other than T&D WebStorage Service.

T&D Data Server : HOME >Support
http://www.tandd.com/redirect/software/tandd_data_server

About the Device

Where can the device be placed?

The device can be placed in a variety of location depending on the purpose for recording data. We suggest placing it in environments which satisfy the following conditions.

Places where water and oil will not be in contact with the sensor
Places where smoke and dust do not have a great effect.
Places where there is access to a LAN (for auto sending of recorded data to the cloud service)
Places where it is possible to carry out button operation on the device (TR-7wf Series only, for collecting recorded data with a mobile device)
Places where it is easy to collect the device (for downloading data to a PC)

The battery life varies depending upon the frequency of communication, LAN environment, ambient temperature, recording interval, and battery performance. In instances where the device will be left for long periods of time, make sure to periodically check the battery strength level or use USB bus power.

About the Device

What mobile devices can it be used with?

Compatible OS

Android: Android OS 2.2 or higher

iOS: iOS 7.1 or higher (iPhone / iPad / iPod touch)

New versions of Android OS and iOS may be incompatible with the device. Please take note that this may occur.
It is not possible to carry out direct communication with some mobile devices.

About the Device

Can the device be used worldwide?

The TR-7nw Series can be used in all areas and countries throughout the world.

The TR-7wf Series has been designed to comply with the following regulations and should not be used in any countries other than those in which either of these regulations are the standard.

FCC type: IC (Canada) / FCC (USA) Regulations
CE type: CE Marking (EU)

For more details please contact the distributor from which you purchased the product.

About the Device

What sensor maintenance needs to be carried out ?

Temperature Sensor

Although the sensor element of the temperature sensor does not experience loss of precision due to use over time, due to external factors, such as build up of water, losses in precision will occur.

If over time you experience losses in measurement precision, we suggest the purchase of a new sensor.

Temperature-Humidity Sensor

The temperature-humidity sensors will with normal use experience losses in precision and sensitivity over time due to degradation. If the sensor is being used in a smoky or dusty environment, the surface of the sensor will accumulate impurities causing a further decrease in the sensor's performance.

About the Device

Is it possible to extend the length of the sensor?

Yes, it is possible to lengthen a cable by using our optional sensor extension cables.

There are two lengths of extension cables: 1m and 3m. Only one cable can be connected to a temperature sensor; and up to 3 cables can be connected to a temp/humidity sensor.

Please contact your local distributor for the purchase of these and all optional items.

About the Device

Can I request calibration of the unit?

Yes, fee-based comparative calibrations for both temperature and humidity are possible.
Please contact your local distributor for information about these services.

About the Device

What do the symbols and numbers on the display stand for?

TR-7wf Series
	Indicates the wireless LAN connection status (ON: Wireless LAN connection is active.)
	Indicates the Internet connection status (ON: Connected to the Internet (T&D WebStorage Service))
	Indicates the channel number of the measurement being displayed
	Indicates that direct communication with mobile devices is possible.
	Indicates that wireless LAN setup using WPS is possible.
	Indicates that the device is in communication via wireless LAN or USB connection.
	Indicates the recording status (ON: Recording in progress)
	Indicates the current recording mode
	Indicates the amount of recorded data in the device
	Indicates that battery level is low.
	When using the <INTERVAL> button, indicates that the display is showing the "auto-upload interval" time.
	When using the <INTERVAL> button, indicates that the display is showing the "recording interval" time.

TR-7nw Series
	Indicates that data is being transmitted.
	Indicates the Internet connection status (ON: Connected to the Internet (T&D WebStorage Service))
	Indicates the channel number of the measurement being displayed
	Indicates that the device is in communication via LAN or USB connection.
	Indicates the recording status (ON: Recording in progress)
	Indicates the current recording mode
	Indicates the amount of recorded data in the device
	Indicates that battery level is low.
	When using the <INTERVAL> button, indicates that the display is showing the "auto-upload interval" time.
	When using the <INTERVAL> button, indicates that the display is showing the "recording interval" time.

For details, see the Introductory Manual that came with the device.

About the Device

How can I check for and get version updates?

The Device Firmware

To update the firmware it is necessary to connect the device to a PC using a USB cable.

It is possible to check for updates by looking at the Support Menu in the T&D Thermo application.
The current version can be checked by going to [Settings Table] under the T&D Thermo direct communication icon.

Mobile App "T&D Thermo"

Updates are available at "App Store" or "Google Play Store".

Windows Software "TR-7wf/nw for Windows"

Software updates are available as downloads from our T&D Website.

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T&D WebStorage Service

What can I do with the T&D WebStorage Service?

By using a web browser or our mobile device app (T&D Thermo) it is possible to take advantage of the following features:

View Uploaded Data

View the most recent measurements as well as view data in graph form.

Check Status of Data Logger and Make Settings Changes

Check the battery level and start and stop recording in remote places.

Warning Monitoring

When a set upper or lower limit has been exceeded a warning mail can be sent to the e-mail address set at registration.

Limitations

The following limitations exist when using T&D WebStorage Service. If you are using T&D Graph, there are no limitations on usage.

When using a web browser to view data, only the most recent 15,000 pieces of recorded data are available.
It is not possible using T&D WebStorage Service to save recorded data to a file which has been automatically sent to WebStorage Service. This can only be done by opening and saving data in T&D Graph.

For details, see Q4: What is the best way to analyze data?

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T&D WebStorage Service

How much data can be stored?

Recorded Data which has been Auto-Sent

Up to 80,000 data readings can be stored for each device when the data has been sent to T&D WebStorage Service using the Auto-upload function.
When the data readings exceed 80,000, the oldest data is deleted and storage continues.

Recorded Data which has been Manually Sent

When manually sending data which has been downloaded using T&D Thermo, up to 20MB of data can be stored in WebStorage.
This doesn't include recorded data which was sent using the Auto-upload function.

T&D WebStorage Service

Is it possible to use the device without using the T&D WebStorage Service?

Yes, it is possible to use the device without using the T&D WebStorage Service.
If for security or other reasons, you wish not to use the T&D WebStorage Service please carry out the following settings.

Auto-upload Settings

On Device: Turn OFF the auto-upload feature using the <INTERVAL> button. Refer to the "Introductory Manual" for details.

In "T&D Thermo": Turn OFF by going to [Device Settings] - [Auto-upload Interval].

Wireless LAN Settings

In "T&D Thermo": Turn OFF all settings under [Device Settings] - [Wireless LAN Settings].

When not using T&D WebStorage Service, the device can be used by one of the following methods:

Use direct communication via "T&D Thermo"
Use USB connection with a PC (windows software "TR-7wf/nw for Windows")

T&D WebStorage Service

What is the best way to analyze data?

Our graph software "T&D Graph" makes it possible to carry out a variety of operations that are not possible with the web browser or mobile device.

It makes it possible to view enormous amounts of recorded data from multiple channels without stress and trouble.
It is also possible to merge multiple groups of recorded data for saving and printing.
Memos and comments can also be entered on the graph.
Recorded data can be saved using CSV format for reading by common spreadsheet software (Excel and so on).

To use the graph software a PC running Windows operating system is necessary.
The software can be downloaded free of charge from here.

T&D Graph : http://www.tandd.com/support/download/software/td_graph.html

T&D WebStorage Service

Is it possible to share data between multiple users?

It is possible when using a web browser to share data by creating a Read-Only account.
With a Read-Only account it is possible to view data but it is not possible to delete data or make any settings changes.

Visit T&D WebStorage Service, go to the [Account Management] menu and from [Read-Only ID Settings] an account can be created.

IMPORTANT:

With a Read-Only account it is not possible to access data from T&D Thermo or from T&D Graph.

T&D WebStorage Service

To use the warning function, what settings need to made?

To have the warning monitoring function work properly it is necessary to make settings beforehand.
Warning settings can be made via T&D Thermo, TR-7wf/nw for Windows and/or your web browser.

Types of Warnings

Upper / Lower Limit Warning
Sensor Warning

When a warning is judged to have o ccurred, a warning report e-mail will be sent to the e-mail address you used at the time of registration.
If you are using a junk mail filter, make sure to allow e-mail to come from T&D WebStorage Service (domain: webstorage-service.com)

Troubleshooting

The power doesn't come on, what may be the problem?

If the device's power does not come on, please check the following:

Check to make sure that the batteries have been properly installed, and there is also sufficient battery power.
Check to make sure that the batteries are installed in the proper direction.

If after checking and trying the above the power still does not come on please contact the distributor where the product was purchased.

Troubleshooting

I cannot connect to the wireless LAN using WPS, what should I do? (TR-7wf Series only)

Please check the following:

Check whether the wireless LAN access point is compatible with WPS.
If WEP(64bit/128bit) or WPA-PSK(TKIP) have been selected, WPS cannot be used. WPS can only be used with WPA2-PSK(AES) or with no security settings.
Try adjusting the position of the device or its distance from the access point.
If you are using an access point which uses other forms of authentication such as AOSS, make sure that only WPS is active.
If the Wireless LAN Access Point's MAC address filtering feature is set to active, it is necessary to first register the MAC address of the device being used.
The MAC address for the device can be found in the T&D Thermo app or in the TR-7wf/nw for Windows.

If wireless LAN settings can not be done using WPS, please carry out the wireless LAN settings manually using T&D Thermo or TR-7wf/nw for Windows.

Users of TR-7wf/nw for Windows, please refer to the Help for that program.

Wireless LAN Settings Procedure for Users of "T&D Thermo":

Click the icon.
Select [Device Settings].
Select [Wireless LAN Settings].

IMPORTANT

If direct communication fails, see [How can I communicate directly with a mobile device?] and retry from step 1.

Troubleshooting

How can I communicate directly with a mobile device? (TR-7wf Series only)

Direct communication with using T&D Thermo will differ depending upon what kind of OS you are using.

For iOS Users:

Press and hold the <DISPLAY> and <INTERVAL> buttons on the data logger.
On the iOS device, return to the "Home" display and in [Settings] select the data logger you wish to connect to.

The first time it will take 30 seconds to a minute before the check mark comes on.
After checking that wireless LAN connection has been established, return to T&D Thermo.

The first time it will take 30 seconds to a minute before the wireless LAN mark comes on.
Carry out settings or downloading.

For Android Users:

Press and hold the <DISPLAY> and <INTERVAL> buttons on the data logger.
On the Android device, select the data logger you wish to connect to.
Carry out settings or downloading.

Troubleshooting

Direct communication (settings, recorded data download) continually fails, what should I do? (TR-7wf Series only)

If direct communication using T&D Thermo continually fails please check the following:

Maybe the mobile device you are using cannot be used to carry out direct communication.
Check to make sure that the AP mark in the LCD of the device is on.
Check to make sure there is ample battery power (the battery warning mark is not on).
Try turning off and on the Wi-Fi function on your mobile device.

Troubleshooting

I can't view the auto-uploaded recorded data, what should I do?

Please check the following:

Basic Items

Check to make sure that device registration was completed properly; this can be checked by viewing the list of devices using T&D Thermo or T&D WebStorage Service from your web browser.
Check to make sure there is ample battery power (the battery warning mark is not on).
Try turning OFF and ON the device and recheck to see if a connection has been established.
Check to make sure there is no problem with the connected hub or router in the network. When using the TR-7nw Series make sure the LAN cable is properly connected.

Items related to Wireless LAN Access Point Connection (TR-7wf Series only)

If the wireless LAN icon does not appear on the device LCD display, it means that wireless LAN connection settings have not been completed. Please make proper settings.

If the wireless LAN icon is blinking on the device LCD display, it means that there is a connection failure between the device and the access point. Check the following:

Try adjusting the position of the device or its distance from the access point and check for a connection.
Check to make sure that there is no channel interference making it hard for the signal to be received. Try changing the channel on the access point side and check again for a connection.
Check to make sure that all wireless LAN access point settings (SSID, Authentication method, Password, etc...) have been made correctly.
The TR-7wf Series complies with IEEE802.11b standard for 2.4GHz Wireless LAN. An access point connection cannot be established if an SSID (network name) has been set in "TR-7wf/nw for Windows" for connecting to the Wireless LAN in the 5GHz range. Nor can a connection be made if the wireless LAN access point is set to IEEE802.11g only (and IEEE802.11b disabled).
If the Wireless LAN Access Point's MAC address filtering feature is set to active, it is necessary to first register the MAC address of the device being used. The MAC address for the device can be found in Device Properties on the main window of TR-7wf/nw for Windows.

If WEB mark does not appear:

The Auto-upload feature has been set to OFF. Please make necessary Auto-upload Interval settings and set to ON.

If WEB mark is ON:

Make sure that the T&D WebStorage Service account which was used to register this device is the same as the one currently logged in.
Check to make sure that the REC mark in the LCD of the device is on. Recorded data will not be uploaded when recording is not in progress.

If WEB mark is blinking:

There is a connection failure to the T&D WebStorage Service. Check the following:

If you entered the IP address, subnet mask and other settings, please make sure that the entries are all correct.
Check to make sure that an Internet connection can be established on the network you are using. (See if an Internet connection is possible using a PC or some other device that is connected to the same wireless LAN access point, hub, or router. See also, if the Internet connection is restricted by a firewall.)
When using a proxy server is necessary, make sure that the address of the proxy server and the port number are set correctly in the Auto-uploading Settings of TR-7wf/nw for Windows. (A proxy server that requires authentication cannot be used.)
Check to make sure that T&D WebStorage Service is not temporarily down due to maintenance or other trouble; try accessing T&D WebStorage Service from your web browser.

Items related to T&D WebStorage Service

Check to see if the WEB mark is being displayed on the LCD of the data logger.

If the antenna mark is not on, check the following.

If WEB mark does not appear

The Auto-upload feature has been set to OFF. Please make necessary Auto-upload Interval settings and set to ON.

If WEB mark is blinking

There is a connection failure to the T&D WebStorage Service. Check the following:

If you entered the IP address, subnet mask and other settings, please make sure that the entries are all correct.
Check to make sure that an Internet connection can be established on the network you are using.
(See if an Internet connection is possible using a PC or some other device that is connected to the same wireless LAN access point, hub, or router. See also, if the Internet connection is restricted by a filter.)
On the face of the data logger, try pressing down on the REC button and see if anything changes in the T&D Thermo display or in the web browser display.
Check to make sure that T&D WebStorage Service is not temporarily down due to maintenance or other trouble; try accessing T&D WebStorage Service from your web browser.

Troubleshooting

The warning report e-mail is not being received, what should I do?

Please check the following:

Warning mails are sent only to the e-mail address used at the time of registration to T&D WebStorage Service, or used in the T&D Data Server Warning Report Mail Settings; make sure that it is a valid and active address.
If you are using a junk mail filter, make sure to allow e-mail to come from T&D WebStorage Service (domain: webstorage-service.com), or from the SMTP Server registered in T&D Data Server.
Warning mails will not be sent for warnings that occurred in the device prior to device registration to T&D WebStorage Service.
A warning mail will not be sent if a warning occurs at the same time as a wireless communication error whereby communication with T&D WebStorage Service or T&D Data Server was not possible.

Troubleshooting

I can't login to T&D WebStorage Service, what should I do?

Please make sure that the combination of User ID and Password are correct and match.

If you can't remember or have lost your password, please get a new one reissued at T&D WebStorage Service